Conquer Customer Churn

"Conquer Customer Churn" is your ultimate guide to identifying and addressing churn risks before they become costly problems. Packed with actionable insights and proven strategies, this book empowers Product Managers, UX Designers, and business leaders to master the art of churn prevention. Learn how to spot early warning signs, implement a Customer Health Score, and go beyond simple churn reduction to drive meaningful customer retention and long-term value. Whether you're tackling churn for the first time or refining your approach, this comprehensive resource will equip you to build stronger, more resilient customer relationships.

What You'll Learn

Discover actionable strategies and proven frameworks to enhance customer retention:

✅ Identify Key Drivers of Customer Churn: Spot churn causes early on.

✅ Design Your Own Customer Health Score (CHS): Create a tailored CHS.

✅ Leverage CHS Data for Proactive Action: Use CHS data to prevent churn.

✅ Optimize Onboarding & Adoption: Drive better user engagement and retention.

✅ Spot Trends & Predict Churn: Detect at-risk accounts and take action.

✅ Integrate CHS Across Your Team: Make CHS a cross-functional tool.

✅ Apply CHS Beyond Churn Prevention: Increase long-term customer value.

✅ Test & Validate Your CHS: Continuously improve your CHS with real data.

[Coming Soon] Extra Goodies to Maximise Your Learnings!

🚀 Customizable Customer Health Score Excel Sheet: A downloadable offline Excel sheet to customize and experiment with, allowing you to play around and see how the CHS works for your product or platform.

🚀 Digital Google Sheet Template: A fully editable Google Sheet you can copy and use for further customization, giving you an easy-to-use tool for your team.

🚀 Instructional Guide: A step-by-step how-to guide to help you make the most out of the provided sheets, ensuring you apply best practices while building your CHS.

🚀 Customer Health Score Worksheet (35 pages): A practical, hands-on workbook filled with real-world examples and exercises to analyze health scores and apply what you’ve learned. Complete with answer keys for reference.

🚀 Notion Resource List of CHS Tools: A curated list of tracking and health score tools with pricing breakdowns to help you choose the right solutions for your needs.

These extras will help you implement your new knowledge with ease and deliver tangible results for your business

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